Privacy Policy


Your privacy is important to us. We value your trust and therefore we would like to ensure the security and confidentiality of the personal information you provide to us. This Privacy Policy (together with our Terms and Conditions and our Cookie Policy) sets out the basis on which any personally identifiable information and data (“Personal Data”) we collect from you, or that you provide to us, will be processed by us.

Our Website is not intended for children under 13 years of age, and no one under the age of 13 may provide any information to, on or via our Services. We do not knowingly collect Personal Data from children under 13, and if we learn that we have collected or received Personal Data from a child under 13, we will delete that information.

Driveyouaway.com offers online rental car services through its own website. Please read carefully  the following privacy policy to learn about our privacy practices. By visiting our website, you are accepting the practices described herein. It is our policy to post any changes we make to our privacy policy on this page, which we recommend that you visit on a regular basis to check for any changes.

Privacy

What kind of personal information does driveyouaway.com use?

When you make a rental car booking, you will be asked for the relevant pieces of information required to fulfill the rental car services requested, this may include main drivers name and surname, contact details (email, address, city, postcode, country and telephone number) and payment information.

To make it easier to manage your reservations, you can open a user account. This allows you to save your personal settings, review previous bookings and manage future reservations.

When you visit our website, even if you do not make a reservation, we may automatically collect some information about your computer, such as your IP address, which browser you’re using (such as Firefox, Safari, or Internet Explorer), and information about your computer’s operating system, about your online activity such as cars viewed and bookings made and pages that have been shown to you. If you are using a mobile device, we might also collect data that identifies your mobile device, device-specific settings and characteristics and latitude/longitude details. None of this information by itself will be able to tell us who you are, but it can still considered to be ‘personal’ information.

We may also receive information about you when you use certain social media services.

Why does driveyouaway.com collect, use and share your personal details?

  • Reservations: First and foremost, we use your personal information to complete and administer your rental car booking and forward required details to the rental car provider.
  • Customer service: We provide international customer service 24/7 from our offices in 2 languages. Sharing your details with our customer service staff allows us to respond when you need us – including helping you find appropriate rentals and responding to queries related to your reservation.
  • Customer reviews: We may use your contact information to invite you to answer a short questionnaire regarding your rental car. The survey results will be used to help us better understand and improve the service our rental car partners provide to all our customers.
  • Marketing activities: We also use your information for marketing activities, as permitted by law. For example:
    • You may choose to subscribe to our Special Offers service in order to receive e-mails notifying you of any promotions or new services we are offering. You can opt out of this service at any time by clicking on the unsubscribe link in any e-mails we send to you.
    • Based on the information you share with us, individualised offers may be shown to you on the driveyouaway.com website including social media sites.
  • We also may collect information about your online activity, such as trips viewed and bookings made. Our goals in collecting this automatic information include helping customize your user experience and inhibiting fraud. For more information, please see the “Cookies and other technologies” section below.
  • Other communications: There may be other times when we get in touch by email, by phone or by texting you depending on the contact information you share with us. There could be a number of reasons for this:
    • We may need to respond to and handle requests you have made.
    • If you have not finalised a reservation online, we may email you a reminder to continue with your reservation. We believe that this additional service is useful to you because it allows you to carry on with a reservation without having to search for the rental car again or fill in all the reservation details from scratch.
    • When you use our services, we may send you a questionnaire or invite you to provide a review about your experience with driveyouaway.com.
    • We may also send you other material related to your reservation, such as how to contact driveyouaway.com and rental car supplier if you need assistance, or a summary of previous reservations you made through driveyouaway.com.
  • Fraud detection and prevention: We may use personal information for the detection and prevention of fraud and other illegal or unwanted activities.
  • Improving our services: Finally, we use personal information for analytical purposes, to improve our services, to enhance the user experience, and to improve the functionality and quality of our online travel services.

How does Driveyouaway.com share your data with third parties?

In certain circumstances, we may share your personal data with third parties.

  • The rental car you booked: In order to complete your reservation, we need to transfer relevant booking details to the rental car provider you have booked with. This may include information such as your name, contact details (email, address, city, country and telephone number), payment information and any preferences you specified when making a booking.
  • Other companies within the Driveyouaway.com corporate family: In order to support you during the reservation process and throughout your rental, your details may be shared with other members/partners of the Driveyouaway.com corporate family.
  • Third-party service providers: We may use third-party service providers to process your personal information on our behalf for the purposes specified above. For example, we may use service providers to send the reservation information on our behalf to the provider of the rental car you booked with us, or we may instruct third parties to contact you. When a reservation requires it, we may also work with third-party payment service providers to facilitate payment or payment guarantees. We also work with third-party advertisement networks to market services on other platforms, or involve third-party providers for analytical purposes. The third parties involved in any of these services will be bound by confidentiality agreements and will not be allowed to use your personal information for any purposes other than those specified above.
  • Competent authorities: We may share your personal information with government or investigative authorities if we are required by law (or any regulation having the force of law) to do so. Such requirements include court orders, subpoenas and orders arising from legal processes and criminal investigations. We may also disclose your personal data if it is strictly necessary for the prevention, detection or prosecution of criminal acts.

Prices and Best Price Guarantee

The prices on our site are highly competitive. All prices on  our website are per car/ per day and are displayed including VAT tax and all other taxes (subject to change of such taxes), unless stated differently on our website or in the confirmation email.

Sometimes cheaper rates are available on our website for a specific car, however, these rates made by car service providers may carry special restrictions and conditions, for example in respect to cancellation and refund. Please check the car and rate details thoroughly for any such conditions prior to making your reservation.

To ensure we are making a fair comparison between our various car rental providers, we always use the same reservation conditions and search filters ( pick-up point, pick-up and return date, cancellation policy, car type and preferred price). This means that you get the same type of car for a lower price compared to other check-in dates at the same time of year.

The currency converter is for information purposes only and should not be relied upon as accurate and real time; actual rates may vary. Obvious errors and mistakes (including misprints) are not binding. All special offers and promotions are marked as such.

Security

What security procedures does driveyouaway.com put in place to safeguard your personal information?

In accordance with Greek and European data protection laws, we observe reasonable procedures to prevent unauthorised access and the misuse of personal information.

We use appropriate business systems and procedures to protect and safeguard the personal information you give us. We also use security procedures and technical and physical restrictions for accessing and using the personal information on our servers. Only authorised personnel are permitted to access personal information in the course of their work.

Privacy and Cookies

Driveyouaway .com respects your privacy. Please take a look at our privacy and cookies policy for further information.

Marketing Emails

How can you control marketing emails?

Upon completion of a request or rental car booking we provide options to opt out of marketing and sales emails, if you have remained opted in, we hope you enjoy receiving our emails, but if you would prefer not to be kept up-to-date with our special offers, you can opt out, or unsubscribe, from marketing communications at any time using the ‘Unsubscribe’ link in each newsletter.

Contact

How can you control the personal information you have given to driveyouaway.com?

You always have the right to review the personal data you have stored with us. You can request your personal data; to the extent we have retained such information, by emailing us at: [email protected] Please state 'request personal information' in the subject line of your email.

If your personal information is incorrect, we will change it upon your request. You can also ask us to remove your personal information from our database by sending us an email to the email address set out above ("right to be forgotten")

You can close your account by contacting us at the email address listed below. Please note that after you close an account, you will not be able to sign in or access any of your personal information. However, you can open a new account at any time. Please also note that we may retain certain information associated with your account, including for analytical purposes as well as for record keeping integrity.

Should you have any questions, concerns or comments about our practices or this Privacy Policy, please e-mail us at [email protected] Please state "Privacy" in the subject line of your e-mail. Driveyouaway.com has its offices at Rodou-Lindou Avenue, number 255,  Rhodes, PC 85100, Greece.